Jobs

We are looking for a result-driven retail Sales Associate to support all customer interactions, including retail purchases, training bookings, travel discussions, and service work. The successful candidate will enjoy learning on the go, working hard, and helping clients (and themselves) enjoy the incredible underwater world around us!!!

A Sales Associate's duties and responsibilities include working closely with customers to determine their needs, answering their questions about our products, and recommending the right solutions. You should also be able to multi-task on busy days, and catch-up on research and side work when things slow down. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance to the highest standards.

Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

• Ensure high levels of customer satisfaction through excellent sales service.

• Welcome customers to the store and answer their queries.

• Assess customers’ needs and provide assistance and information on retail products, training, service, and travel opportunities

• “Go the extra mile” to drive sales.

• Help maintain retail and gear areas of the business in a professional and appealing manner

• Actively seek out customers in store.

• Develop expertise in products and courses offered through self-study and interaction with other staff, clients and owners

• Accurately process POS (point of sale) purchases, returns, work orders and travel bookings in person and via phone calls

• Team up with co-workers to ensure proper customer service.

• Build productive trust relationships with customers.

• Comply with inventory control procedures, policies, and procedures.

• Support off-site operations at local pools and quarries as needed to assist with our training programs

• Proven work experience as a Retail Sales Associate, Sales Representative or similar role.

• Basic understanding of sales principles and customer service practices.

• Working knowledge of customer and market dynamics and requirements.

• Familiarity with inventory procedures.

• Solid communication and interpersonal skills.

• A friendly and energetic personality with a customer service focus.

• Ability to complete light lifting and hands-on work with rental and customer scuba gear

• Availability to work flexible shifts.

• Proficiency in English – verbal and written communications

• Computer skills, including email use, document editing, and basic spreadsheet use

• Scuba diving experience, or a strong desire to learn! 

• High school degree; A bachelors degree in business or related field would be a plus.